Shipping policy
We endeavour to process orders within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. For any orders that include customised items, please allow up to 10 days (excluding weekends and public holidays). You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
Shipping charges for your order are be calculated based on weight and will be displayed at checkout.
Free shipping for orders over $200 (Australia wide).
Local Pickup
You can skip the shipping fees with free local pickup at Keysborough 3173 (exact address provided in email when order is ready). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 10 business days. We will send you an email when your order is ready along with instructions.
Our local pickup hours are 9am to 8pm Monday to Thursday, 9am to 5pm Friday and 9am to 2pm Saturday. Please have your order confirmation email with you when you come.
How Do I Check The Status Of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at flutterandarchco@gmail.com with your name and order number, and we will look into it for you.
https://auspost.com.au/mypost/beta/track/search
Refunds, Returns, and Exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return (subject to inspection). You can refer to our full refund policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at flutterandarchco@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at flutterandarchco@gmail.com.